Security Storage & Van Co. prides itself in offering quality service and the highest quality of moving, storage and shipping available. See what our customers are saying about us below. If you would like to send us your comments, please contact us.
Brenda Tusing
Positive: Professionalism, Responsiveness, Value
Everything from our initial contact with our rep Lisa through the actual move was such a smooth process. The young men who did the moving, Jay and Parker, were excellent! Very professional and courteous and went out of their way to assist us. Cannot say enough good things about them. They represent the company very well!
They moved and stored our things and will move them back and set us up. I look forward to moving back into our home in a few months.
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Alexis Murry
We had Teresa’, Miranda and Guedais pack. they seemed experienced which i loved and got to work. my only issue is they put our seasonings and our food in the trash can to ship?! why would you put the food in the trash can?! i understand saving space in the truck but that was wild. & the following day the men forgot it ( so did i ) because i don’t think either of us would’ve thought they did that? but the men were amazing! they were fast and got right to it lol i didn’t even get their name but i liked them. i think they also felt a-way about the women not fully packaging some of the items they could’ve did but honestly if i had a choice i would choose them again
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HeyIAmLisa_OG_
Positive: Professionalism, Quality, Responsiveness
Out of 9+ military moves Under our belts this by far was the best ever! The ladies that packed all the hhg’s were kind and took care of everything. The loaders were exceptional ! Taking the time to wrap all of the furniture and even took special instruction on some items. They were friendly and funny and very respectful. They worked a very long day getting us all loaded onto 2 trucks.
Unloading day they showed early and did a great job putting things where they were to go due to the boxes being labeled correctly. for a last minute move it was great. I can’t praise them enough. highly highly recommend!
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Richard South
Positive: Professionalism, Quality, Responsiveness, Value
Security and Storage was up to the task. They dispatched adequate sized teams for both the pack-up and movement of all household good. They were professional, and efficient of time. Everything arrived with no damage to goods or walls, etc. The initial estimates were realistic.
i highly recommend them.
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Dale Orren
Positive: Professionalism, Quality, Responsiveness, Value
Quickly responded to our short-notice need to relocate. From the first phone call to the truck leaving, the Moving team was professional, efficient, expedient, careful, friendly, attention to detail was evident.
Lisa, Meghan, Anton—super job by these terrific folks. Teresa and Francis had mom’s belongings packed up in quick fashion, fully ready for Anton, Thomas and Romela to load the truck. the team arrived promptly when they said they’d be there.
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Chasidy Thomas
Positive: Professionalism, Responsiveness
Brian, Shawn, and Rob did an amazing job with moving our household items. They were very patient with my little one running around and movies everything to the desired spaces as i asked making sure not to cause any damages. They were pleasant and professional throughout the entire moving process. thanks guys!!!
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James Janele
Positive: Professionalism, Quality, Responsiveness
Great service these past 3 days of packing our household by the security storage and van company team of Teresa, Frances, and Charlotte. they were punctual, courteous, hard working, and responsive to our requests. very efficient and professional job.
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Aaron Szechtman
Positive: Professionalism, Quality, Responsiveness
This was the best moving company we’ve used. We’ve moved 9 times in the last 16 years and they were without question the most professional moving company we’ve had.
They communicated extremely well and stuck to the dates we planned for. They showed up with all the right packing materials and brought extra personnel and equipment to make sure the job got done right and on time.
We had the least amount of damage from any move, and when it occurred, they immediately let us know about it.
They really earned our trust. if we have to move again, we will be using them!
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Terri Hines Tulley
Positive: Professionalism
The team that packed our house were great. they gave us a heads up when they were 30 minutes out, were considerate of whatever we needed, and had our house packed in an impressive amount of time. I liked that if the packers needed clarification, they asked and i appreciated one packer asking me to confirm that he got everything in the room he was working on. Those gestures help us feel confident in an organized move that will also help when we are unpacking. I am so thankful for all the help and upbeat personalities during a stressful and truly, for us, miserable task of packing and moving.
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Laura Fridinger
Positive: Professionalism
Cam and Caleb were two of the best movers we have ever had. they were courteous, careful with our belongings, and listened to where we wanted things. They even maneuvered a big piece of furniture into a difficult locations. I would be happy to have them back for the next move.
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Lisa Chacon
Positive: Professionalism
I had a small job, but was treated like a valued customer. The items were handled with care, as if they were moving their own furniture. The team was polite, efficient and professional. Security Storage and Van will be my first call before my next move.
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Martha Balis-Larsen
Positive: Professionalism, Quality, Responsiveness
Showed up on time, as scheduled. the team was very responsive to work with us, accommodated our needs. Very pleasant people. friendly. hard workers, took very few breaks. packed everything quickly and well. took extra effort to pack special items. Checked with us frequently to confirm what should have be packed and asked for a check to make sure everything was packed. Good experience overall.
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Linda Wyche
Positive: Professionalism, Quality, Responsiveness, Value
We had a flawless move with Allied Security! Lisa started us off with the move and even brought boxes to our home! Talk about going above and beyond!!
We also want to thank the team of Wes, Mario and Rico for their hard work and positive attitudes! They were careful with our furniture and put it exactly where we wanted it! they were professional and courteous at all times! They worked together as a team and got the job done! thank you for making our move stress free!
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TARA WOOD
Positive: Professionalism
i think they had great customer service. they worked hard and did a two day job in one day. I didn’t like that there weren’t enough supplies to wrap all of our belongings and that we didn’t get to see all of our things get packed into the correct crates before they are shipped.
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Jerry Hunt
Positive: Professionalism, Quality, Responsiveness, Value
This is the best moving experience of my naval career. experienced workers makes a difference. Thank you Carlos, Brian, and Currie for a great move!
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Shavon
Positive: Professionalism, Quality, Responsiveness, Value
This was the best moving company I’ve here worked with. There are always issue that come up with a move, but Security Storage and Van Company worked with me to make my move as easy as possible. Lisa Chacon was always helpful, kind, and had solutions to ever issue I had.
Thank you all.
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Jasmin McKenzie
Positive: Professionalism
The team had some set backs when picking my goods from the warehouse. that didn’t stop them from providing great service. the team unloaded all of our goods, ensured there were no home or goods damages and put our stuff together prior to leaving. There were courteous and professional the entire time. They explained how everything was supposed to go and ensure we were comfortable and understood everything before they left. truly a great team
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Andrew McFarland
Positive: Professionalism
Teresa, Francis, Glennis, and Miranda showed up on time and were respectful and ready to get to work. There is no doubt our household goods were packed for the long haul!!
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Cyndi
Shawn and his assistant were amazing. Shawn is very professional and helpful. They did a fast and efficiency packing. thank you for all your help
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Deonna Chambers
Positive: Professionalism, Quality
The movers I had were absolutely amazing! this was the smoothest pack out I’ve ever had. All of my things were handled with care and no damage while they’re were packing up and moving out to my apartment or my things.
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Jennifer Dodge
Positive: Professionalism, Quality, Responsiveness, Value
Allied provided excellent service in unpacking our truck. everything went smoothly, quickly and no damage.
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Jameise Alston aka Whitt
Overall good job with moving my stuff I have no complaints. Just wish i could ship aerosols.
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John Jennings
Positive: Professionalism, Quality, Responsiveness, Value
Teresa and Frances did a fantastic job. They were professional and are a credit to your company. Thanks
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Nadine Gomez
Positive: Professionalism, Quality, Responsiveness, Value
My movers today Jaliel and Eddie were super respectful with the moving process , they were very helpful and got the job done fast . Very impressed.
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Margaret Marszalkowski
Positive: Professionalism, Quality, Responsiveness, Value
Amazing company. Super happy with their work.
Very professional, knowledgeable and accommodating.
Thank you for your hard work
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mfoster
Positive: Professionalism, Quality, Responsiveness, Value
The team we worked with was fantastic! very professional, friendly and hard working. highly recommended.
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Gabriela Szczepankiewicz
Positive: Professionalism, Quality
This company is very responsive and professional both before and during the move. Any questions I had were answered quickly and last minute changes were taken care of without hesitation. Their crew is also very friendly and worked diligently to ensure my furniture was protected during the move.
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Jeff O’Connor
Positive: Professionalism, Quality, Responsiveness, Value
This is by far the best moving company I have ever used…and I’ve moved a lot. Levi and his team were professional, courteous, and had incredible work ethic. Highly recommended.
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Vicki Knollenberg Cleavenger
Positive: Professionalism, Quality, Responsiveness, Value
Great moving experience. On time and handled with extreme care. Thank you for making this a stress free move.
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Darren Phelan
Positive: Professionalism, Quality, Responsiveness, Value
Very professional answered all questions that I had throughout the packing process. very communicative
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Joseph
Positive: Professionalism, Quality, Responsiveness
Mario and Hasaan packed our place and did an excellent job properly wrapping and boxing our items. Also were professional and communicative
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Felipe Pillmann
I highly recommend the services. No issues during the whole negociations.
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Kiara Thomas
Positive: Professionalism, Quality, Responsiveness, Value
The crew members were very professional and polite from beginning to end of the job. I would recommend them to my friends and family.
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Mike K
Positive: Professionalism, Quality
The pack crew led by Teresa was fantastic. They arrived promptly and finished quickly. This made what’s usually a very long day so much easier. Thank you all!
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Eduardo Garcia
The crew was very professional and it kept me informed of any discrepancies or issues. They were fast and left the house clean.
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Jill Becker
Positive: Professionalism
Brian and Shawn were excellent. super friendly, efficient, explained all the paperwork, and made sure I was satisfied with the job before they left. Everything was packed appropriately!
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Emi C
Positive: Professionalism, Responsiveness
The entire team sent to handle our move did an excellent job!
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Joshua Lasky
Positive: Professionalism, Quality
Top notch crew. On time, respectful, careful, and efficient! Great job all around!
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John Ethridge
Positive: Professionalism, Quality
Security Storage & Van co were hired to pack and ship our move out of virginia beach. The pack and moving crews were some of the best I have had after 10 cross country moves. all were nice, polite, professional and did an exceptional job. I truly appreciate it when a moving company uses experienced, uniformed, professional movers as opposed to people a driver picked up off the street.
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Toni Romano
Positive: Quality, Responsiveness
The crew was wonderful. Even though they had to go up and down three flights of stairs there were no complaints!
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Kyle Steven
Positive: Professionalism, Responsiveness
Showed up on time. Explained the process and asked questions when needed.
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Jim Mc
Our move with Security Storage & Van was executed flawlessly. We were kept informed of scheduled pick up and deleviery. Both happened as scheduled. Our possessions were handled with care. Pick up and delivery was completed without delays. The entire team made the move our most stress free move ever.
We have moved 6 times over the years, this team was by far the best!
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Guy Kusar-Fischer
Pretty much brand new, opened no later than a couple of months ago. The spaces are clean and the storage units are all air conditioned and moisture controlled to keep your belongings cool and dry. On the weekend things can be busy but not frustrating. If you are moving a large amount of things, table carts are available for any customer to use however, you may have to wait to get one since there is only 5/6.
Overall, at this location its a good quality buisness/company.
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Zack
Positive: Professionalism
Outstanding service, arrived at the earliest time. Completely happy with the delivery.
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Linda O’Connell
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
They were wonderful. professional and respectful. Chris, Scott and Rico were a great team. I didn’t have to worry about a thing. I would definitely use them again.
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Amanda Hylton
They were hired to do our military move. Packers were very detailed oriented and quick. Loader seemed to do a phenomenal loading our crates. We haven’t received them yet so we shall see.
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Breanna Zeman
Our driver was on time, and got the job done quickly.
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Richard Cabral (RC)
Awesome delivery, No issues and straightforward paperwork. Very professional bunch
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Adventure Otaku
Positive: Professionalism
Great job, quick. Punctual. Professional.
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Doc Meyer (Docreport)
Handled my international move with no problems. Professionals from start to finish. Everything carefully wrapped. Addressed all of my concerns. Highly recommended.
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Fat Ninja
Very professional and outstanding work from origin to destination
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Herman Herndon
Positive: Professionalism, Quality
Very efficient and professional work
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Terri Dewey
Positive: Professionalism, Quality, Responsiveness, Value
This was an awsome move, from the start to the finish. Thank you.
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Lynne Helis
Positive: Professionalism, Quality, Responsiveness, Value
Great ladies. Very proficient and pleasant
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Martha Lonsdale
Great job! Very professional move.
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Tonaj S Reynolds
Positive: Professionalism, Value
Timely and efficient staff.
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Xavier Martinez
Positive: Professionalism, Quality, Responsiveness, Value
Superb job!
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Kimberly McCants
Their COD Moving Coordinator is awesome!!
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Aaron Renner-Gray
Positive: Professionalism, Quality, Responsiveness
Great people, very helpful
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Jorge Deleon
They did a very good job
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Anton LaShawn
Positive: Punctuality, Quality, Responsiveness, Value
Awesome company 👍🏿
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Tonia Williams
On time and very professional. Handled all my furniture was great care. Awesome team.
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Hello Lisa,
I just wanted to tell you how happy I am with the service and employees I had the pleasure of meeting from Allied. You for one, were very prompt, courteous and friendly when you came to my messy house the first time to go over the process of moving, what is involved, pricing and how to prepare. I appreciated your visit and the follow up calls I had with all my questions.
Then we had another phone call with a video of what was going and then a date was scheduled. You made it all seem so easy when I was a total wreck.
I had a very nice dispatcher call me a few days ahead of time asking about access to my street and supplied him with pictures he needed. He was very friendly and courteous himself.
On moving day bright and early I met Scott and Rico. They went to work right away and four hours later they had all of my furniture I wanted moved and lots of boxes loaded for the move. They were professional, friendly, joked around a bit and were a pleasure to have move me. They packed all my furniture carefully especially the pieces that had glass in them.
Then they showed up at the new house three days later. Again, Scott and Rico went to work right away and got everything of mine off that truck in about two hours. Nothing was damaged, no glass was broken and everything was put where I wanted it to go. All the excess wrapping material and plastic wrap was all taken away with them so I did not have nothing to get rid of myself. That itself was something I appreciated so much since I am not paying for trash pick up yet at the new house.
Now I am still in the process of moving and have a lot to get rid of at the old place and clean up the house to get it listed to sell. Then once I can move into the new house it is comforting to know everything is set in place as far as furniture and I just have lots of boxes to go thru and unpack.
If anyone asks for a reference I would recommend Allied. I would hope they have as nice people to work with as I did for my move. Now if you could just send all three back to my old house to get it ready to sell and send them to the new for a month or so to get totally unpacked and organized I would be so happy.
Thank you again for making this move go so smoothly even though I was a nervous wreck thru it all.
Sue Taylor
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Hi Beth and Chris,
Thank you, the keys have just arrived! I apologize for my late reply but things are still rather chaotic and work is busy.
We (and the seven cats) are settling in well thank you, but I haven’t seen any blue sky since the day we arrived! I haven’t had a chance to get out and about much due to work, but it is nice to be living close to my mother (the reason for us moving back).
Thanks so much to you and Chris for all your hard work regarding the move, and the incredible feat of making it happen before we left! We are very grateful for everything that you’ve done, and your efficiency in returning the motorcycle titles and keys. (We will miss the lovely riding weather in Virginia and the Blue Ridge Parkway!)
Thanks again!
Jane
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“Best crew of my entire move. Appreciate the call w/arrival time and that they were ON TIME! Wish you all had done my main shipment!”
-Carrie S.
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“Miranda & Tiana showed up on time and prompt. They were very sweet and very professional. They did not stop one time for a break and worked rapidly and efficiently! I would unpack my house so I could hire them to help me pack again!!! Give these ladies a raise!”
-Joshua H.
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Hi Lisa,
I just wanted to say how much I appreciate all of your help in coordinating my move to Florida. You have responded quickly to emails and phone calls and have answered my many questions. You have always been friendly, courteous and knowledgeable. It has been a pleasure to work with you.
Thanks!
Nina
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Dona,
Thank you so much for sending your A TEAM for our move last week! All 3 were so professional, efficient, knowledgeable and they worked great as a team. They started each day early and completed each task ahead of their planned schedule. The move was flawless and went exactly as Kellie described the plan. Kellie followed up daily to ensure there were no issues and that we were happy with the process.
Thank you again for making this move painless and perfect!
Take care,
Pat and Chip Bohlen
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1/27/2015
Lisa,
Many thanks to you and your crew for a job well done. The men were exceptional. Maggie and I appreciate their efforts.
Ken Mulvaney
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March 21, 2016
Lisa,
Your boys rock!!! They had the truck loaded by 3!! Great guys hard workers and super sweet!! Can’t thank you enough!
Janet Washington
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June 20,2016
To Whom It May Concern,
My family and I recently used your company for a move from Elizabeth City, NC to Seneca, SC. It had been over twenty years since using a moving company. Our moving experiences were military moves. The move with your company was by far the best ever. It started when Lisa Hassman came to my house to evaluate the household goods for the quote. She was so nice, informative, and reassuring that the move would go well. I received quotes for this move from other companies and even though your company was the highest I chose your because of Lisa’s confidence in what a wonderful job your company would do. She was right!
Our movers Scott, Anton, Eugene and Julious were great. They moved things quickly and with care. All are very hard workers.
What an asset all are to your organization but, you probably already know that.
Thank you to all involved for a great moving experience.
Sincerely,
Kathleen Barnes
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Hi Dona,
I just wanted to thank you for everything you did for us. Your crew made this move painless!! The driver Daniel and his wife were amazing as well as the crew he had on each end. Nothing was broken or missing and even though they had 4 flights of stairs to climb on this end, the crew stayed spirited all day…they were awesome!!
Thank you so much,
Tami
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August 31, 2015
Lisa,
Thank you so much for all the help in planning our move – everything went so smoothly and the guys were great on both ends!
We really appreciate the advice you gave, along with the personal touch you provided. You put us at ease and all was as stress-free as possible for us. We had not moved in 13 years so were kind of dreading it but all went well!
All the best,
Barbara & Dave R
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August 21, 2015
Nancy, Beth, Brenda,
Yesterday I had Security Storage and Van Company (5786 Sellger Dr.; Norfolk, VA 23503) move my mother’s items because of her move into a memory care unit. I would like to recommend that company to you for your moves. They were extremely helpful before and during the move. I was given boxes, paper, and tape for wrapping before the move. They were to arrive between 9:00 – 11:00 AM and they showed up at 9:01 AM! The three men who performed the move were professional, courteous, and worked like a well-oiled machine. They were able to anticipate the needs of the others and because of this were extremely efficient. When they packed the storage unit, they put all of the pieces together like a detailed puzzle. Please contact Dona Overstreet (dona@bigorangetruck.com) if you wish to use their services.
Emily
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August 8, 2015
Dona:
I want to thank you and your team for the excellent job of getting my brother Albert G moved this week. I have never experienced such a smooth and stress free move. Your team on Tuesday was efficient, considerate, well organized and helpful. They are to be commended for a job Very Well Done!
I am glad I had the opportunity to meet you. I’ll let you know if I am able to attend the Aging Meeting in September. Thanks for the information about this organization.
My sincerest thanks for making my brother’s move so smooth.
Betty M
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October 20, 2014
Lisa,
You do the nicest things.
I appreciate everything!
Thank You
Steve
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October 20, 2014
Dear Lisa,
It was a splendid move and you are the greatest! Thanks for all that you did on our behalf.
Best Wishes,
Nancy & Vic Stauch
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July 9, 2013
Good Morning Joyce,
I just wanted to send a quick email to let you know how pleased we were with our current move. From the beginning to the end, our movers were very professional, helpful, and all around extremely nice. They made a difficult and tedious task more enjoyable.
Thank you so very much for everything!!
Lamar and Casandra Barrett
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June 16, 2013
Scott, Anton and Anthony did a great job moving my son Matt from Portsmouth to Charleston. Despite the hottest and most humid day of the year, they got it all done in four hours. I know you are very proud of your hard working guys. Please thank them again for taking good care of my son.
Jim Gehman
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Our good friend and wonderful realtor, Maria Kania, referred your company to us as we prepared to relocate to The Villages in Florida.
I want you to know how absolutely fantastic your staff has treated us. First, Joyce Ortman was great in talking with us and showing us how to pack certain items, preparing a good estimate, and even returning to bring us boxes during the packing process.
Yesterday, your big orange truck showed up right on time. Drew, James, Jeff, and David immediately introduced themselves and were all very polite. DC also helped with some crates during the day. They each knew exactly what their assignment was for the day. We were amazed at how well they worked together. We were also very pleased with the care they took packing fragile items. I think those items could be thrown off of a two story building and would not break.
The speed at which they worked made me tired just watching them. The only break they took was a very short lunch break. We have never seen a group of workers that were so well coordinated.
Your company will now store our furniture for about six months as we build a new home. We are very confident that when we receive our shipment this fall, it will be just as good as when they put it on the truck.
Thanks for the great service!
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Dear Dawn,
I was in the DPS program and able to successfully accept all the residual offers, including the one for the lamp. I gave the moving company a grade of 100 and I can’t thank you enough for your flexibility and exceptional customer service. Security Storage & Van Co. has my absolute highest recommendation for continued retention by DoD as the mover of choice.
Sincerely,
Francis Tisak
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Dear Ms. Overstreet,
I recently moved to Denver with your company, and wanted to tell you what a gem Joyce is. I got estimates from several moving companies and the quotes were not dissimilar. What made the difference was Joyce. She was very knowledgeable and professional, but mainly she was warm and caring and helpful, and that was before I signed the contract. After I signed, she was incredibly helpful, making countless trips to me house with boxes. No other company would have done that, I know. She came the day of the move to make sure everything was going OK. I am going to send an email to my many friends in Hampton Roads to let them know of my wonderful experience with Allied because of Joyce.
The driver, Ronald from Houston, and his brother and uncle, were also outstanding. Very polite, worked efficiently and quickly, kept me informed as to time of arrival. You are fortunate to have such good people working for you.
Sincerely,
Evelyn Hammond
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September, 2012
Dear Joyce,
I can’t thank you enough for making a very stressful time in our lives less so. From day one you have been attentive and organized, even when I wasn’t! Our move necessitated packing, storage, vehicle storage, interstate transport and move out cleaning…you managed to stage it all perfectly. In the last 7 years we have undertaken 5 interstate moves with numerous moving companies and your services stand out.
Lastly, I want to say what a true pleasure it was to work with Scott, Anton, and Dave. This crew was organized, had great teamwork and communication skills. Scott took special care to take note of all high value boxes and Anton and Dave used some of the finest teamwork I’ve witnessed lately to get a huge heavy desk into a very tiny home office. Thanks guys! You worked miracles! Also, this move took the shortest time to pack and unload of any moving service we’ve ever used.
My only question is: Can I Please have you all again during our next move?
With gratitude,
The Cooper Family
Jon, Jessie, Julia, Josie, & Jonny
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17 April 2012
To the powers that be a Security Storage –
I recently experienced the pleasure of having an interstate move completed by your company. It’s so seldom these days that one can write a glowing review of any company but this is surely an exception.
While receiving great reviews should be the norm when doing business, it’s sad to say that it isn’t. When I first went online to get moving quotes, I was inundated with calls from four other companies. In varying degrees, they all irritated me – too pushy, too demanding, too we need the money NOW I spoke to what sounded like teenagers that had no idea what basic furniture was, I spoke to aggressive sales people, I spoke to people that told me I couldn’t possibly find a moving company that would do what you did easily …. click here to read the entire testimonial
Mrs. Thaddeus Wallace wanted me to pass on to everyone how pleased she was with her move. She went on to praise our packers/movers and to say that nothing was damaged or broken in their move from Norfolk to Montana. Kudos!
Dawn Robertson, Receptionist
Security Storage & Van of Norfolk
5786 Sellger Drive
Norfolk, VA 23502
757-466-9000
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January 23, 2012
Security Storage & Van Company
Attn: Jenifer Phillips
5786 Sellger Drive
Norfolk, VA 23502
Dear Ms. Phillips,
The Congregations at JEB Little Creek Chapel wish to thank Security Storage & Van Company for the donation of 30 shipping boxes and tape for the “Stockings for the Troops” project from September-December 2011. Your contribution to the project enabled the Chapel to pack and send 1392 stockings and care packages to units in Bahrain, Afghanistan, South Korea, Iraq, Spain, GITMO and Italy. Your donation is greatly appreciated by the members of the Little Creek Chapel and the recipients of the morale packages. Words alone cannot express our gratitude for your caring support.
Sincerely,
Department of the Navy
Command Chaplain
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Joyce,
I just wanted to let you know the crew you sent us was amazing. They were all very helpful and did a great job. My wife and I know we made the best choice by using allied again.
Thank you for everything. Hope you and your family have a great holiday.
Thanks,
Mike
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Hello…
My name is Shannon McCullar, and I recently used your services through TMO. You guys sent Ron, T Davis, Stas (movers) and Jeff and Martha Hiser (unpacks) to my house last Fri, Nov 4th. I got your info from Ron, because I told him I wanted to contact you (a manager, or someone) regarding their services.
We were VERY reluctant to use TMO, or any other mover to move our stuff. We have heard so many negative things that have happened; from broken things, to stolen things. But after months of talking, we decided to do a partial move because I have chronic back pain (need surgery), fibromyalgia, 2 young kids, and a husband who is rarely home to help because he is always training. We hoped using movers would lessen the stress all the way around. It did, very much!!
Ron, T Davis, and Stas were the ones to deliver our things last week, Friday, Nov. 4th. I just wanted to bring to your attention how wonderful they were to us. They were very courteous, considerate, helpful, friendly, clean, and all the good things I had hoped to have in our movers. They didn’t leave a mess behind, and they were very prompt. They really were an exception to the rule of all the horror stories that I’ve heard. I hope that when it comes time to move again, that we are lucky enough to have movers just like them. I have absolutely no complaints whatsoever on these guys that you sent. So thank you for making our move a wonderful and stress-free experience!!!
Now, we also hired some other movers to move the rest of our stuff, and I had SO much stuff broken, very important things! I am very upset about it, because they are sentimental things, valuable things, and important things. There were many items that were broken. MANY! With TMO, I haven’t found one broken item yet. Needless to say, I’ll never use that company again!
Thank you again for sending wonderful movers out to our house!!! We felt 100% comfortable with them and we were always on the same page as them, and communication was wonderful!!
Shannon McCullar
Mr. And Mrs. Michael Stewart Carter
2041 William Penn Way
Lancaster, Pennsylvania 17601
(601) 680-7721
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March 20, 2010
Ms. Joyce Ortman and Ms. Donna Overstreet
Security Storage & Van Company
5786 Sellger Drive
Norfolk, Virginia 23502
Dear Ms. Ortman and Ms. Overstreet:
This letter comes to you in great delay, as it has taken us a considerable amount of time to finalize our January 2010 relocation from Olde Towne Portsmouth. We are settling nicely into our new home in Pennsylvania; slowly but surely, one box a t a time is being eliminated. Our move to “Amish Country” was a good one, and we would like to take this opportunity to share with you how much we valued the service Security Storage & Van Company provided our family.
First, we want to compliment Ms. Joyce Ortman on the wonderful kindness and patience you offered us as we took nearly two full years to figure out where we were moving. The daunting logistics of successfully vacating our beloved home, partially depositing our belongings into a storage unit, and organizing a separate move from a small apartment to a lager townhouse were perfectly planned. Your expert assistance with “number-crunching” to figure out the storage unit’s exact size was invaluable. Every communication we received from you was filled with respect and professionalism. Your genuine and calming nature continually ease our minds and made us feel we could honestly trust you, the packers, and the staff of Security Storage & Van Company. We were also impressed with your unannounced visit to our home on the fist packing ay to regroup with the packers about the timeline. Our move could have been a grueling and highly stressful experience, and instead Joyce, you hung in there with us and made the entire experience a good one.
Almost every piece of glassware and china, the furniture and rugs, the décor and artwork, were inherited antique items from our families. All our ancestors who once owned these things have passed on, which makes the value of each item virtually priceless in our hearts. We would like to offer our most sincere gratitude to the packers for taking such good care of our belongings, and we especially want to recognize the outstanding efforts of Mr. Corey Eugene Creekmore, Mr. Jermaine Reid, and Mr. Branley Baxter. These men literally held our lies in their hands. They each had a warm and friendly attitude, and were patient with us when we felt the need to “over” o make sure some pieces ere tended to with the greatest care. They each were marvelously professional, efficient in their movements, kind with their senses of humor, and strong as oxen. Their capabilities and willingness to do the best job they possibly could for our family shined; we knew throughout the long day of loading that we were in the best of hands. Ms. Overstreet, we hope you will forward these positive reviews to all the leadership at Security Storage & Van Company, and if you ever need to hand-select the best loaders, these gentlemen are the ones to choose.
The day of delivery was one of the most bitterly cold days we had this winter. Our driver, Mr. Scott Foreman, was essential to the success of the day. His careful labeling and categorizing of items was literally to perfection, and it was clear that he is greatly respected amongst the packers and loaders. His proficient communication with them was phenomenal, and the teamwork he instilled as a leader was a blessing. He worked so well with us to ensure we were pleased and relaxed throughout our experience. Mr. Baxter and Mr. Foreman worked beautifully together placing our belongings on the truck, and the delivery in Pennsylvania was masterfully orchestrated by them both. We thank Mr. Foreman especially for ensuring all things were accomplished not half-way, but the RIGHT way. We are particularly indebted to Mr. Baxter because he took great pride in arranging how items would be placed and stacked in the storage unit. To describe Mr. Baxter as “Type A” is an understatement, and we literally would have been lost without his kindness, his talent, and calculating organizational skills.
We thank you ALL for the fantastic customer service our family received throughout the total experience of our move. If we ever needed o move again, we would specifically request Ms. Ortman as our sales representative, the same packers for whom we have already provided glowing feedback, the same driver, and all the gentlemen listed above to load and unload. We send our most heartfelt gratitude to you all, and seriously hope this letter will be passed on the highest levels of leadership at Security Storage & Van Company, so that our positive experience with these staff members can be acknowledged accordingly.
Sincerely,
Ann M. Carter and Michael S. Carter
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Joyce,
Thank you so much for your help. I was sure this move was going to be a horrible experience with my husband at sea. You have helped make this a seamless move for me.
Thank you so much!
Casey Maunowski
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12-03-2007
Mr. Henry Aspinwall, President
Security Storage & Van Co.
5786 Seller Dr.
Norfolk, VA 23502
Dear Mr. Aspinwall:
This autumn, we completed a contract with Security Storage & Van Co. for a household
Move. This contract covered complete services from packing through unpacking with maid service for placing items in cabinets and closets. I would like to take this opportunity to express how very impressed my husband and I were with the professionalism of your staff.
Our assigned relocation consultant, Ms. Courtney Coe, PSA is of extraordinary character and demonstrated her willingness to provide exceptional service; service that met our detailed requirements. With a contract value of approximately $10,000.00, our move consisted of specialized handling of our custom furniture, substantial fine European china, several paintings and other various valuable household items. We moved from Virginia to the state of Florida. We did solicit other moving companies; however, as a result of Mr. Coe’s customer oriented presentation and desire to meet all of our detailed needs- not only through your organization but through her personal monitoring of our relocation- the contract was given to your organization. There is no doubt that Ms. Coe is a tremendous asset to your organization; she is of great benefit to your customers which are fortunate enough to have her as a consultant.
Additionally, we would like to also point out that our assigned driver, Scott Foreman, provided the most expertise that we have ever seen in our nine moves across the country in the last decade. Scott’s management of his staff was admirable and provided us with the best possible results for our move from start to finish (Scott provided the unloading, unpacking and placing of articles in the cabinets etc. at the Florida destination.) Scott has a unique ability to make the customer feel that they are the most important aspect of the move and that all possible requirements will be met with the highest degree of professionalism and courtesy.
Thank you, Mr. Aspinwall, for the use of your services with a staff that demonstrated the highest level of professionalism. Please share our comments with Ms. Coe and Mr. Foreman
Sincerely
DJH
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05-16-2006
Dawn Willemsen
Flip Aspinwall
Allied Van Lines
5786 Sellger Dr.
Norfolk, VA 23502
Ms. Willemsen and Mr. Aspinwall
We used Allied in our recent move to Florida and had a couple exceptional experiences, so we felt compelled to write you.
Our introduction to Allied was by a most impressive woman named Joyce Ortman. We received five quotes from various moving companies, and we have to admit that we’d have gone with another company had it not been for Joyce. She has a wonderful personality and just the right touch of professionalism. Allied was not the least expensive quote; however, the fact that Joyce was so much more thorough than any other agent impressed us the most. We have never received a more accurate estimate, and the time she spent making the estimate didn’t take as long as you’d expect for her accuracy. She is an incredible asset to Allied.
We also must mention another great asset to your company which was our wonderful driver, Danny Dillard (I hope I have his last name correct.) A more professional and helpful driver cannot exist in any moving company. In all aspects of our move from initial inventory to loading to transport to unloading, Danny was the epitome of a class act. Even though we experienced a few minor incidences (with the packing and unloading.) Danny never flinched and rose above ever given situation. He worked as hard or harder than everyone else and gave more than 100% in all aspects of his involvement with our move. He definitely went above and beyond the expected job of a driver. Not only is he the hardest working driver in the industry, he is very nice, interesting and fun to work with.
If we ever need moving services or know of anyone needing moving services, we would definitely recommend Allied and recommend Joyce Ortman and Danny Dillard and tell people to ask for them personally.
Obviously, there can sometimes be problems, and we had a few, but none related to Joyce or Danny. We had a few minor problems with our packing which caused some damage and loss, and during the unloading there was a gentleman who didn’t work as hard as the others, but none of this reflects on the terrific job Danny and Joyce provided. You are very fortunate to have two such upstanding individuals representing Allied.
Overall, we had a terrific experience with Allied, especially due to Joyce and Danny’s involvement, and we will highly recommend Allied to everyone needing moving services.
Sincerely,
JMR
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09-24-09
To Security Storage & Van Company
Outstanding service from Regina and Tamia. Would love for them to pack us out again. They took great care when packing my items. Very personal and friendly service that made me feel very comfortable.
Thank you
Lt. Cody
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08-19-2009
I wanted to let you know that I spoke with both Mr. and Mrs. Alzuleta today during delivery and they were both very pleased with the crew you had on the job.
There was an incident where some screws for the bunk beds couldn’t be found, but it was not a reflection on your crew. Ronnie looked through the paper on the truck a time or two for the screws and they just weren’t there.
Mr. Alzuleta called me a bit later and said they were found in a box of children’s toys… No clue why the origin agent would put them there and then not even mark the box to let someone know. They were found as the crew was getting ready to leave and Ronnie told them if they found all the hardware and wanted them to come back out to put the beds together to call the office and they would.
So your crew did a fine job, no complaints and the customer is very happy. Thank you and them very much.
Regards, Toni
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5-4-2009
Scott Foreman is a tremendous asset to a Allied – A gentleman and a true professional. My wife said it best – “From the moment he arrived, I knew everything would run smoothly” and it did! Moves stink, but this one smelled like a rose!
RJB
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10-01-2009
Hi Joyce,
Wanted to let you know that the move went flawlessly and that Scott and Baxter were terrific. We have two items, one of which Scott is aware, that are still missing and we have unpacked everything. The first, of which Scott is aware, is a wheel for my Mom’s double bed. Somehow we were left with 3 wheels on the bed posts and not 4. Scott asked that we call back to the house in Nags Head and have the new owners search the garage which they did to no avail. Secondly, we’re missing the lamp shade bracket and finial for Mom’s standing lamp. It was a normal bracket but with a crystal finial atop. We can’t find it anywhere. If you could ask Scott if he could do a little searching, we would be appreciative. Otherwise, the move was uneventful; the way it should be.
All the best. Rudy
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